Ben Gilbert & David Rosenthal, Acquired
Build For The Exit, Not The Dwell Time
Remove steps that exist only to keep users on your site longer.
Ben Gilbert & David Rosenthal says
Excite's CEO refused the Backrub deal because he wanted people to stay on his site and view banner ads, not leave quickly, since he made money when people stayed on his site. Google from the start focused on how quickly it could deliver someone something relevant so they could leave Google having had a good experience finding what they really wanted. This conflict of interest is basically why Google beat Yahoo.
Try this
Review your core user flow today and remove any step that exists only to boost your own engagement metrics rather than help the user finish their task.
